FAQs For Leap in! Providers | Leap in! NDIS Plan Management

Provider FAQs

Where do I send my invoices?

All invoices should be sent to invoices@leapin.com.au.

How do I use the Leap in! invoice template?

  1. Download the template from the Leap in! website.
  2. Complete the template.
  3. Select Save As and rename the file.
  4. Open the saved file and check that you are not able to edit over the top of your recently completed invoice.
  5. Send to invoices@leapin.com.au.

For multiple invoices, update the invoice number on each occasion to ensure each one is unique.

I have a question, how do I contact you?

You can reach us via any of our channels. Call us on 1300 05 78 74, webchat or email us at crew@leapin.com.au.

What do I need to include on my invoice?

To make sure your invoice is paid quickly, please include the following information:

. The correct name of the NDIS participant
. Your sole trader, business or company name
. Your Australian Business Number (ABN)
. An invoice number
. Date the invoice has been issued
. Date the service was delivered (where possible)
. Basic description of service or product (including units* or hours of service delivery)
. Relevant NDIS line item/s for service or product
. Whether GST was applied to the product or service
. Total amount owing
. Details for payment
. Contact details (including a telephone number)

Do I need an Australian Business Number (ABN)?


I don’t have an ABN. How do I get one?

Visit the website for the Australian Government’s Australian Business Register ABN Basics FAQs page – it’s a great place to start.

Do you have a template that I can use for fast payment of my invoices?

Yes, you can download it here.

What is the Network Directory?

The Leap in! Network Directory is a listing of our provider partners and helps connect our members with the supports, services, and products they need in their local area. Here’s an article..

I’d like to know more about how my business can connect into the Network Directory. Who should I speak to?

It’s easy. Simply email partners@leapin.com.au or call our National Provider Network Manager on 1300 05 78 74 or 0419 979 447.

Visit our Provider Network Directory.

Blue Care logo - Leap in! partners
Aleva logo - Leap in! partners
Hart to Hart logo - Leap in! partners
NDVR logo
National OT logo - Leap in! partners
Xavier logo - Leap in! partners
Cerebral Palsy Support Network logo
Special Olympics Australia logo
Claire's Cottage logo - Leap in! partners
Tunstall Healthcare logo - Leap in! partners
Uniting Care logo - Leap in! partners
Audeara logo - Leap in! partners