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03 April 2020


With circumstances changing every day, we want to make sure you have access to the latest information regarding coronavirus (COVID-19) and NDIS Plans.

Today we’re sharing some frequently asked questions from the NDIS website.

With NDIS Plans being extended, does that mean I don’t need to get reports and assessments for upcoming Plan Reviews?

If your NDIS Plan is about to expire, the NDIA will contact you to complete your Plan Review over the phone.

Any changes to your support needs and goals can be discussed in your planning meeting.

If you need to make any changes to your plan or include different supports, you can provide this information via email.

When a review is not undertaken before the expiry date, the NDIA will automatically extend your plan to ensure you have access to the funding you need.

If NDIS Plans are being automatically extended by 12 months, am I expected to make the funds I have last another year?  

To ensure NDIS Plans don’t expire, they will be automatically extended by 12 months on the day they are due.

The Core and Capacity Building budget funding (excluding Capital supports) in your current plan will be added to your extended plan.

If your current plan is not for 12 months, it will still be extended, however your funds will be calculated to suit the length of your plan (this is called pro-rata).

If your plan is due to expire soon, you do not need to do anything because all plans will be automatically extended by 12 months.

Can I request to have a face-to-face planning meeting if I would prefer this?

Due to the current health directives from the Australian Government, the NDIA is reducing its face-to-face interactions.

It is highly recommended that you contact the NDIA in one of the following ways:

You can still visit an NDIS office, however you must follow current social distancing rules.

What is ‘webchat’ and how does it work?

Webchat is a ‘live chat’ service on the NDIS website so you can contact NDIA staff. You can use webchat to discuss your individual circumstances and get help from trained staff.

For example, if you want to know about your NDIS Plan, you can use webchat instead of calling.

To protect your privacy, you will be asked some questions about your identity before your details are discussed. Personal information you share via webchat will remain confidential.

Webchat has accessibility functions available.

To start a webchat session, go to the NDIS contact page, between 8am – 8pm AEDT Monday to Friday.

The new telehealth services won’t work for assistive technology (AT) assessments like fitting wheelchairs or orthotics. What are the alternatives?

You can talk to your AT assessor and supplier about the products you need and how to get them.

Information on infection control for NDIS-registered providers, including AT assessors and suppliers is available on the NDIS Quality and Safeguards Commission website.

If registered providers change the way they deliver services, or are unable to deliver services at all, they need to report these changes to the NDIS Quality and Safeguards Commission.

Allied health professionals looking for guidance on how to deliver services during the coronavirus pandemic, can contact the Australian Health Practitioner Regulation Agency (AHPRA) or their professional body for information.

What is considered an ‘essential support’ during the current COVID-19 situation.

In order to maintain social distancing as much as possible, you should think about what supports are critical to your health and wellbeing and what supports are not critical right now.

For example, you may continue in-home support from a support worker for day-to-day things like showering but stop attending a social program in the community.

As the situation with the coronavirus (COVID-19) pandemic evolves, the NDIA will continue to update their advice and guidelines on what ‘essential’ and ‘non-essential’ services are.

Where can I get more information? 

Visit the NDIS website for the latest COVID-19 information.

Visit the Department of Health website.


We’re here to help!

To connect with the Leap in! Crew, call us on 1300 05 78 78 or visit our website for online chat.