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12 June 2020

Talking about the new NDIS Price Guide.

Some important new initiatives have been announced in the latest NDIS pricing review and price guide that we wanted to tell you about.

The NDIS uses reviews and price guide updates to announce changes or clarify terms that might be confusing.

The Leap in Crew has summarised everything you need to know from the 2020-21 price guide so you’re up-to-date with the latest information. The guide comes into effect on 1 July 2020.


  • New system to help improve employment opportunities
  • Better support for psychosocial disability
  • Introduction of new Individualised Living Options (ILO) supports
  • Clarity around time of day and day of week supports.

Supporting employment opportunities.

A new supported employment system is designed to give NDIS participants greater choice and control about where and how they work.

Previously, supported employment was based on the type of workplace. Now it will be based on the intensity and frequency of support needed by individual participants.

Participants will be able to purchase intensive or frequent on-the-job employment supports using their NDIS Plan and use them in any setting such as private businesses, social enterprises or self-employment. Supports can include:

  • On-the-job assessments
  • Job customisation
  • Training and support
  • Direct supervision and/or group-based support.

This includes the introduction of hourly based Supports in Employment to the Assistance with Social, Community Participation category in Core supports.

Building capacity and resilience for individuals with psychosocial disability.

The NDIS will now fund qualified “recovery coaches” to assist participants with a psychosocial disability to build capacity and resilience. A minimum qualification of Certificate IV in Mental Health Peer Work or Certificate IV in Mental Health will be required.

Mental illness is known to be episodic which means your needs can change over time. The role of recovery coaches will be to provide assistance at times when additional support is required.

They’ll work closely with participants, families, carers and other services to identify, plan, design and coordinate NDIS supports.

This new support item can be accessed through the Support Coordination budget.

Introducing Individualised Living Options (ILO)

This new support item will help participants explore different living arrangements that are best suited to their needs.

ILOs will be packages of support based on an individual’s preferences, their strengths, assets, support requirements, as well as informal and community supports.

It includes a new line item to assist participants with exploration and design of ILO options plus submission of ILO package quotes to the NDIA for review and approval.

What and when: Time of day and day of week supports.

There has been some confusion from both participants and providers about the time of day and day of week rules for providing supports.

We’ve covered some of the key definitions below. For more details check out page 15 of the NDIS Price Guide 2020-21.

Night-time sleepover support.
A support that is delivered on a weekday, Saturday, Sunday or public holiday that:

  • Commences before midnight on any day and finishes after midnight
  • Is for a continuous period of 8 hours or more; and
  • The worker is allowed to sleep when not providing support.

Public holiday support.
Starts at or after midnight on the night prior to a public holiday and ends before or at midnight that day.

Weekday daytime support.
Starts at or after 6am and finishes before or at 8pm on a single weekday.

Weekday evening support.
Starts after 8pm and finishes at or before midnight on a single weekday.

Weekday night support.
Starts at or before midnight on a weekday and finishes after midnight or commences before 6am and finishes on that weekday.

Other highlights.

The following supports will now require a quote and approval to be accessed through Assistance with daily living area in Core supports:

  • Linen Service
  • Assistance with the Cost and Preparation of Meals.

Short notice cancellations.
From 1 July 2020, providers will be able to claim 100% of the agreed support price for a short notice cancellation. This occurs if the participant does not show up for an appointment at a reasonable time or has given less than 10 days’ notice.

Area classifications.
The NDIS is changing the model it uses to classify remote and very remote areas. From 1 October 2020, there will be changes to the classification of some regions.

How to find an NDIS provider near you.

While we are on the subject of new stuff, the Leap in! app has a fantastic new feature called Providers near you.

In the My Budgets section of the app, you can find information about any unspent funds you have in your NDIS Plan. The Providers near you feature helps you find local providers that offer supports or services relating to that budget category. You can even send them a direct enquiry via the app!

The feature is only available to Leap in! plan managed customers. If you would like to find out more about Leap in! plan management or the app, get in touch with the Leap in! Crew on 1300 05 78 78  or sign up to Leap in! plan management today.


Further reading

Top 5 reasons why people don’t spend their NDIS budgets.

Finding the right Providers near you.

Psychosocial disability and the NDIS.