Share or print this story.
08 April 2020

Priority home grocery delivery for NDIS recipients during COVID-19.

Like many Australians, you might find yourself in quarantine or self-isolation during the evolving coronavirus (COVID-19) situation.

For some NDIS recipients and Leap in! members, this raises a number of concerns around accessing groceries in a safe way.

Today, we’re looking at the recent priority home delivery service the NDIA has introduced and how this might assist you.

Get groceries delivered to your home. 

The NDIA announced that from Monday 6 April, NDIS participants will have priority access to home delivery services from participating supermarkets.

Although online grocery shopping has been around for some time, during the recent COVID-19 outbreak, home delivery services have been restricted and unavailable for many people.

The priority home delivery service allows NDIS recipients who are unable to do their grocery shopping in person, to purchase their shopping online and have it delivered to their homes.

How to access the priority home delivery service.     

On Monday 6 April, the NDIA sent all NDIS participants a special code via text or email. This code can then be used when purchasing online groceries.

If you did not receive a code, you should contact the National Contact Centre on 1800 800 110 and request that a new code be provided to you.

Your code can be used at the following supermarkets:
•    Woolworths
•    Coles
•    IGA and Foodland IGA
•    Foodworks
•    Harris Farm

When you complete your online shopping order for home delivery, you will be prompted to enter your code before submitting your order.

NDIS funding and home delivery.

If you received funding in your NDIS Plan for food delivery services before the coronavirus situation, then the delivery fees may be claimable.

The NDIS will not fund the cost of your grocery items as these are considered an everyday item, not specifically related to your disability.

For more information on when meal preparation and delivery might be included in your plan, here’s an article we wrote called, Food for thought: Meals and the NDIS.

Using your code.

The NDIA has provided some key points regarding the use of these codes:

  • Your code is only for you to use and cannot be given to anyone else
  • At this stage, the number of times you can use the code is up to each of the supermarkets until an end date for this service has been decided
  • It may take up to a week before the codes are active on all of the supermarket websites
  • You can use the code at more than one supermarket, however you should check the terms and conditions on each of their websites.


Other resources and useful numbers to know.


NDIS priority home delivery services page
Latest COVID-19 advice from the NDIS
NDIS price guides and pricing page

Phone numbers

Emergency | 000
NDIS National Contact Centre | 1800 800 110 (option #5 for COVID-19 queries)
National Coronavirus Health Information Line | 1800 020 080
National Coronavirus Health Information Line (translating/interpreting) | 131 450
Australian Government Department of Health | 1800 020 103
Lifeline Australia | 13 11 14
Kids Helpline | 1800 551 800

We’re here to help. 

You can get in touch with the Leap in! Crew by calling us on 1300 05 78 78, chatting with us online at during business hours or emailing us at