Australia’s leading NDIS plan manager.
Leap in! is a trusted NDIS plan manager helping people across Australia navigate the NDIS with confidence. We combine expert guidance and lived experience with innovative technology that puts Members in control of their NDIS budgets.
Our team includes people with disability and families of people with disability. That shapes the way we listen, support and communicate. We keep things helpful, human and respectful.
As an organisation driven by purpose, Leap in! reinvests in what matters:
- Award-winning plan management
- Helpful, plain-speaking support
- Tools like our Leap in! app
- Resources for Members and the community that include ebooks, emagazines, a weekly newsletter, guides, forms and checklists.
Leap in! plan management supports thousands of people on the NDIS across cities and remote regions, all with one goal: helping Members get the most out of their NDIS Plan.
Our story.
Leap in! was founded in Brisbane in 2017 by leaders in health, disability and technology, including co-founders Andrew Kiel and Robyn Batten, with the backing of UnitingCare Queensland and Uniting NSW/ACT. Andrew brought a vision for a purpose-led social enterprise that would help people with disability work towards their life goals. Robyn drew on her deep experience in health and community services, driven by a commitment to helping people with disability and their families make the most of the NDIS and live their best life.
At a time when many participants and families felt overwhelmed or confused by the new scheme, Leap in! had a vision for a better way to provide support. Together with people with disability and their families, we created one of the first NDIS plan management platforms to bring planning, budget tracking and support tools together in one place. Our app and approach were built to make it easier to understand your plan, track your budgets in real time and confidently choose and pay providers.
Since then, Leap in! has grown from helping a small group of Queenslanders to supporting thousands of people with disability across Australia. Our platform continues to evolve, shaped by Member feedback and ongoing changes to the NDIS. Through it all, the Leap in! mission has stayed the same: to make the NDIS easier to understand and genuinely work for the people it’s designed to support.
Our values.
Our Members come first.
Everyone should be able to live the life they want to lead. We focus on what matters to our Members and make sure they have access to the support, tools and guidance they need to pursue their goals.
Purpose drives us.
As an organisation driven by purpose, we reinvest in service, quality and innovation that support our Members and contribute to better outcomes for them, their families and support networks.
Respect and inclusion shape how we work.
More than 60 percent of our Crew has lived experience of disability. This helps us build genuine connection and provide support that meets people where they are.
We act with integrity.
We maintain strong governance, quality systems and compliance processes and we are committed to safe and ethical service delivery.
Our People Before Profit Guarantee.
This is our promise to every Member, their support Crew, families and carers. We promise to:
- Keep you at the heart of everything we do
- Never cut corners for profit
- Never treat you like a number
- Provide the support you need when you need it
- Help you get the best value from your NDIS plan, year after year.
How we support Members.
Leap in! makes NDIS plan management easier with a personal approach and easy-to-use tools.
Support includes:
- Guidance from experienced plan managers
- Understand Your Plan sessions
- Monthly Budget Health Checks
- Help with invoices and budget tracking
- Updates on NDIS changes
- Secure storage for your NDIS Plan and documents
- Real time budget visibility through our app
- Access to exclusive deals through the Member Benefits Club.
Smart tech for the NDIS.
The Leap in! app was co-designed with people with disability. It helps Members:
- Track spending in real time
- Stay on top of funding periods and next fund release date
- Approve invoices
- Store NDIS documents
- Share access with trusted people
- Find providers matched to your budget.
For providers, our free invoicing platform, Saltu, educes admin and delays while providing clear budget visibility.
An award-winning plan manager.
Leap in! is an award-winning NDIS plan manager, recognised for service excellence and innovation, including winning Most Outstanding Plan Management at the Australian Disability Service Awards for two consecutive years. We are proud to be recognised for service excellence and innovation in the following awards:
- Finalist at the 2025 Australian Service Excellence Awards – Customer Service Organisation of the Year
- Most Outstanding Plan Management at the Australian Disability Service Awards in 2023 and 2024
- Dual Gold awards at the ACS Digital Disruptor Awards for Best New Startup and Service Transformation
- Genesys CX Humanitarian Award submission highlighting our lived experience workforce and technology-enabled support
- Leap in! ranks in two Deloitte Tech Fast 50 Awards
- Leap in! ranked in not one but two of the esteemed Deloitte Tech Fast 50 Award categories – coming in the top 5 and the top 20!
- Leap in! listed as one of AFR’s most innovative companies
- Leap in! won the Lord Mayor’s Business Award 2021
- The Australian Charity Award for Outstanding Achievement – finalist (2019)
- In 2019, Leap in! was recognised amongst individuals, corporates, not-for-profits and startups for their contribution to Australia’s ICT sector.
Our partnerships.
We work closely with trusted organisations and experts across the disability community to share knowledge and support people navigating the NDIS. Our partnerships include:
- Source – Ongoing collaboration including co-produced e-magazines, quarterly editorial content and “Ask a plan manager” features
- Autism Awareness Australia – Partnered content, sponsored webinars and awareness campaigns for the autism community
- BB Safe – Trauma-informed training for disability support providers
- HICAPS – Communications and co-branded releases for providers using the HICAPS platform.
Part of the Attain Healthtech group.
Leap in! became part of Attain Healthtech in 2024, joining a group of purpose-driven companies focused on improving outcomes for people with disability and older Australians.
We work alongside Mable, also part of Attain Healthtech, which helps people connect directly with independent support workers for disability and aged care support. Together, we’re building better tools, services and choice across the sector.
Accreditation and quality.
Leap in! is a registered NDIS provider with high standards for safety, transparency and quality.
- NDIS provider number 405 003 0846
- ISO certified 27001 – Information Security Management System (ISMS)
- Strong privacy, governance and fraud prevention systems
- Recognised by the NDIS Quality and Safeguards Commission for person centred, responsive service.
We’re proud to support our Members with NDIS plan management they can count on.
Giving back to the community.
Each year, we support the Brisbane Christmas Party for children and families. Our Crew volunteers to hand out presents and help make the day welcoming and inclusive for all.
Our leadership team.
Leap in! Board.
Robyn Batten – Executive Chair and Co-founder of Leap in!
In 2017 Robyn co-founded NDIS Plan Manager Leap in! with a mission to help people with disability and their families to make the most of the NDIS and be able to live their best life. For three decades, Robyn has successfully led some of Australia’s most reputable health and aged care organisations. Most recently, Robyn was the Executive Director of Australian Regional and Remote Community Services and of Blue Care, one of the largest aged care organisations in Australia with 10,000 staff and volunteers and a broad range of innovative aged care services tailored to meet individuals’ needs.
Robyn has previously been the CEO of health and community care organisations across four Australian States which have gained reputations for leading primary and community care innovations. Robyn has also been a member of many State and National government advisory bodies helping shape government policy and strategy.
In addition to her role as Executive Chair of Leap in!, Robyn is Chair of Western Health, Non-Executive Director East Melbourne Primary Health Network, Non-Executive Director of Uniting Vic/Tas, Non-Executive Director Uniting Housing Australia and Uniting Housing Victoria, Advisory Board Member – Deakin University Institute for Health Transformation and Chair – Ministers Expert Advisory Group on Public Sector Residential Aged Care Services Initiative (Victoria).
In 2023 Robyn was appointed a Member of the Order of Australia for significant service to the not-for-profit, health and aged care sectors.
Tony Charara – Co-founder and CEO of Mable
Tony, a First Class Honours graduate in Commerce from the University of Sydney, launched his career in technology-focused Investment Banking at JP Morgan.
In 2014, Tony co-founded Mable, which later expanded to Attain Healthtech. Since 2023, Tony has been holding the position of CEO, leading Attain Healthtech’s purpose to empower our community to shape their lives and attain better outcomes. In 2012, he also acquired Tissue Repair Limited (TR) and holds patents in its technology platform.
Andrew Kiel – Co-founder and CEO of Leap in!
In 2017 Andrew co-founded Leap in! with a vision to build a purpose led social enterprise that would help people with disability achieve their life goals. Leap in! has grown rapidly, supporting more than 45,000 NDIS participants and their families across Australia to implement their NDIS plans, manage their funding packages and navigate the complexity of the NDIS.
In 2024, Andrew oversaw the acquisition of Leap in! by Attain HealthTech Group which includes Mable Technologies and HomeMade aged care. Andrew continues to lead Leap in! as CEO and Executive Director.
Prior to Leap in! Andrew spent 20 years in executive roles specialising in customer experience, product, marketing and digital transformation for a number of leading Australian brands.
Leadership team.
Nicole Moy – Chief Customer Officer
Nicole joined Leap in! in August 2017 and is responsible for Leap in!’s sales, marketing and contact centre teams. Nicole has over 30 years’ experience in executive leadership roles in tourism, travel, transport and retail industries delivering strategic, commercial and customer outcomes. Working primarily with ASX-listed and privately-owned companies, she has also enjoyed her time spent in the NFP and public sectors. Nicole’s more recent roles include Managing Director Contiki Holidays Australia, GM – Marketing Flight Centre, CMO Hardy Brothers Jewellers and Executive Director – Customer Experience for TransLink.
Richard Homer – Chief Financial Officer
Richard joined Leap in! in January 2018. With three decades of experience, Richard has led finance functions for some of Australia’s most successful financial institutions. Most recently as Head of Finance with QSuper (Queensland’s largest Superfund) and CUA (Australia’s largest Credit Union), Richard continued his track record of successfully delivering commercial and strategic results for stakeholders and shareholders alike. Prior to moving to Queensland, Richard also enjoyed working for TAL and Commonwealth Bank of Australia in Sydney.
Graham Weekes – Chief Technology Officer
Graham joined Leap in! in September 2023 to help lead the next stage of growth and is responsible for all aspects of Leap in! product and technology capabilities. With over 23 years of technology leadership, Graham has experience across a broad range of industries including ecommerce, travel, entertainment, and energy tech. Graham has held senior engineering and business leadership positions across startups, high-growth scale ups such as OVO Energy in the UK, and established market leading corporations such as IMDb and Amazon.
Want to sign up for Leap in! plan management?
You can sign up online or contact our Crew if you would like support or more information.
Call 1300 05 78 78
Email [email protected]