Provider and payment FAQs.

At Leap in! most invoices are processed within one business day if all the information on the invoice is correct. Leap in! is committed to fast turnaround times for provider invoice payments. That’s why we developed Saltu! – a free platform just for Leap in! providers. Saltu makes it easier for providers to submit invoices correctly the first time. With built-in checks, anything incorrect or incomplete is flagged before submission, helping to avoid common errors that can delay payment.

For any general questions or enquiries regarding your invoices, please email us at [email protected] or call us on 1300 05 78 78. 

We submit claims to the NDIA every business day. Invoices are processed in order of receipt, and providers can track the progress of their claim using Saltu.

Already a Saltu user? Log in here.

If you need assistance accessing Saltu, call 1300 05 78 78.

Saltu is a free, easy-to-use platform that is designed to help you create, track and manage your invoices and payments with Leap in! faster and easier. 

If you’re a Leap in! provider and have received a payment from us recently, your unique Saltu sign-up link is included in your latest remittance advice email or attached PDF. Just click the link to create your account and get started.

Can’t find your link? Email [email protected] and we’ll send it to you.

Already signed up? Head to app.saltu.com.au to log in.

To learn more, visit the Saltu page.

An invoice can be short paid for a number of reasons. The most common are:

• The unit price on the invoice is above the NDIS Pricing Arrangements and Price Limits and therefore can not be paid in full.
• There are insufficient funds in the participants’ budget. For privacy reasons we are unable to share a participant’s details without their permission. In these instances, we will direct Providers to contact the Participant or their nominee.

In some cases, these short paid invoices will be directed to the NDIS Provider Payments department. Occasionally, this could be caused by an administrative issue. If you can not solve your issue with any of the above, please contact our Provider Relations Team on 1300 05 78 74.

With Saltu, you can create and submit NDIS-compliant invoices, helping you to take control of your invoicing and get paid faster. 

Alternatively, you can still download and use our free NDIS invoice templates.

You can download a landscape version here or a portrait version here. Using this format will help ensure your invoices are claimed efficiently.

You can create and submit invoices using our free provider platform, Saltu.  Eligible invoices submitted through Saltu will get sent to the NDIA the same day, resulting in you getting paid much quicker.

Alternatively, if you want to use your own invoicing method, you can email invoices to [email protected]. For general enquiries, email [email protected]. 

Saltu is the quickest way to get your invoices submitted and processed. It includes pre-loaded NDIS support item codes and will flag if anything looks incorrect, helping you avoid common invoicing errors that can delay payment

If you prefer to use an invoice template, you can still download and use our free NDIS invoice templates.

If you’re using Chrome or Edge.

1. Download and save the template.
2. Fill in the template with your invoice details. Make sure you include your ABN.
3. Select Print and then Print to PDF. Rename the file. Make sure your invoice is saved as a PDF.
4. Open the saved file and check that you are not able to edit over the top of your recently completed invoice.
5. Send to [email protected].

If you’re using Safari.

1. Download and save the template.
2. Fill in the template with your invoice details. Make sure you include your ABN.
3. Select Print.
4. Make sure the orientation selected is landscape and that the scale is 100%.
5. In the bottom left-hand corner click on the PDF drop down and select Save as PDF. Rename the file.
6. Open the saved file and check that you are not able to edit over the top of your recently completed invoice.
7. Send to [email protected].

For multiple invoices, update the invoice number on each occasion to ensure each one is unique.

Using Saltu, you can create NDIS-compliant invoices that includes all the essential details needed to get your invoices submitted and processed quickly.

With pre-loaded NDIS support item codes and built-in checks that flag anything that looks incorrect, Saltu helps you avoid common invoicing errors that can delay payment.

Each invoice should include:

• The correct name of the NDIS participant
• Your sole trader, business or company name
• Your Australian Business Number (ABN)
• An invoice number
• Date the invoice has been issued
• Date the service was delivered (where possible)
• Basic description of service or product (including units* or hours of service delivery)
• Relevant NDIS line item/s for service or product
• Whether GST was applied to the product or service
• Total amount owing
• Details for payment
• Contact details (including a telephone number)

Yes. All support providers need an active ABN number to invoice for the goods or services they provide unless the provider is exempt from quoting an ABN.

Visit the website for the Australian Government’s Australian Business Register ABN Basics FAQs page – it’s a great place to start.