Leap in! provides NDIS plan management to more than 15,000 Members across Australia.
Behind that are experienced people, purpose-built technology and strong systems designed to make plan management easier for our Members, the people who support them and their providers.
Supporting the NDIS community at scale.
Plan management involves much more than paying invoices. Every day, our team manages thousands of claims and payments while keeping up with changing NDIS rules and requirements.
In FY26, we:
- Processed $628 million in NDIS payments
- Paid 22,843 providers
- Supported more than 15,000 Members across Australia
- Processed 95% of invoices within one business day.
As we’ve grown, we’ve continued to invest in the people, systems and technology that help us deliver a reliable service at scale.
For Members, that means confidence that their funding is being managed carefully. For providers, it means fast, reliable payments and clear information about where invoices are up to.
Helping Members understand and manage their funding.
Paying invoices is an important part of plan management, but it is not the whole job.
The NDIS can be complex and Members often need clear information, easy access to their budgets and someone to talk to when they have questions. That’s why we provide tools and support that help Members better understand and manage their NDIS Plan.
- The Leap in! app gives Members a real-time view of their funding, invoices and goals, all in one place.
- Understand Your NDIS Plan sessions give Members the opportunity to talk through their funding with an experienced team member and understand what their budgets may be used for.
- Knowledge Centre, ebooks and guides create practical NDIS information, written in plain language so people can come back to it when they need it.
Lived experience also plays an important role in the way we work. Over 65% our Crew has lived experience of disability, either personally or as a parent or carer. That perspective helps shape the way we communicate, the questions we ask and the services and tools we build.
Technology designed to make things easier.
Technology has been part of Leap in! from the beginning. Our tools are designed specifically around the needs of people navigating the NDIS. Members can use the Leap in! app to:
- See how their funding is tracking
- View and approve invoices
- Keep their plan information and goals together
- Access their information when they need it.
Providers can use Saltu, our free NDIS invoicing platform, to create and submit invoices, view payment information and keep track of invoicing in one place.
Behind the scenes, our systems also help us check claims against NDIS Plans and current NDIS requirements before they are processed.
The goal is simple: super fast payments, clearer information and an easier experience for everyone involved.
Keeping funding and information safe.
Managing NDIS funding comes with an important responsibility. Our systems and processes are designed to help make sure claims are processed correctly, records are accurate and Member information is protected. This includes:
- Checking claims against the Member’s NDIS Plan and relevant NDIS requirements
- Identifying issues before a payment is made
- Maintaining clear and accurate records
- Defined privacy and information security controls
- ISO 27001:2022 certification for information security management.
These protections are part of the everyday way we operate. They help us manage public funding responsibly while keeping the process as simple as possible for Members and providers.
What impact looks like for us.
For Leap in!, impact is not only about how much funding we process or how many Members we support.
It is also about what that scale enables us to do well.
Reliable invoice processing can help providers maintain continuity of support. Better budget visibility can help Members understand where their funding is going. Clear information can make it easier for people to make decisions about their NDIS Plan.
Some of that can be measured today. In FY26, 95% of invoices were processed within one business day.
We are continuing to build the way we measure other outcomes, including Member confidence, understanding of NDIS funding and the experience of using our services.
As those measures develop, we want to be clear about what we can demonstrate rather than make claims we cannot support.
Hear from Leap in! Members and Providers.
Looking ahead as the NDIS changes.
The NDIS continues to change and so does the environment plan managers operate in. Our focus is on continuing to build a service that is reliable, adaptable and ready for what comes next, while keeping Members at the centre of the decisions we make.
For providers, sector organisations and potential partners, that means working with an organisation that understands both the day-to-day realities of plan management and the systems, governance and capability needed to support it at scale.
NDIS insights.
We share practical information and perspectives on plan management, NDIS changes and issues affecting Members, providers and the broader sector.
Partnerships and transitions.
If you run a plan management business, advise one or are exploring what the future could look like for your organisation, we’d welcome a confidential conversation about partnership and transition opportunities.