About us.
Australia’s leading NDIS plan manager.
- Leap in! is Australia’s leading NDIS plan manager, established right here in Queensland, and supporting thousands of Australians across the country
- We’re a business driven by purpose and we believe in people over profits
- Leap in! exists to help people with a disability live their best life by getting the most out of their NDIS Plans
- We believe access to expertise and information will deliver better results for people with disability
- In these challenging times we’re investing in our services and adding to our plan management team.
Your rights as an NDIS participant.
You have the right to be safe and to receive quality services from the providers and workers you choose to support you under the NDIS.
Leap in! aims to uphold the rights of people with disability, including the right to dignity and respect, and to live free from abuse, exploitation, and violence. This is in keeping with Australia’s commitment to the United Nations Convention on the Rights of Persons with Disabilities.
We will achieve this through:
- empowering people with disability to exercise choice and control in the support services they receive, while ensuring appropriate protections are in place
- building the capacity of people with disability, their families, and their carers to make informed decisions about NDIS providers
- responding to and managing concerns and complaints
- connecting you with a strong and viable market of disability supports and services.
NDIS Code of Conduct.
The NDIS Code of Conduct helps providers and workers respect and uphold your right to safe and quality supports and services.
Under the NDIS Code of Conduct, our team members must:
- act with respect for individual rights to freedom of expression, self-determination, and decision-making in accordance with relevant laws and conventions
- respect the privacy of people with disability
- provide supports and services in a safe and competent manner with care and skill
- act with integrity, honesty, and transparency
- promptly take steps to raise and act on concerns about matters that might have an impact on the quality and safety of supports provided to people with disability
- take all reasonable steps to prevent and respond to all forms of violence, exploitation, neglect, and abuse
- take all reasonable steps to prevent sexual misconduct.
The NDIS Code of Conduct applies to:
- registered NDIS providers (including Leap in!)
- unregistered NDIS providers
- NDIA community partners – LAC and ECEI providers
- providers delivering information, linkages, and capacity building activities
- providers delivering Commonwealth Continuity of Support Programme services for people over the age of 65.
Leap in! Child Safe Framework.
Leap in! is committed to creating a safe environment for all children and youth accessing our services. Our policy documents are included here.
Child and Youth Risk Management Strategy
Code of Conduct_Protecting Children and Young People
Statement of Commitment – Protecting Children and Young People
Leap in! Co-founders.
Robyn Batten AM, Executive Chair
In 2017 Robyn co-founded NDIS Plan Manager Leap in! with a mission to help people with disability and their families to make the most of the NDIS and be able to live their best life. For three decades Robyn has successfully led some of Australia’s most reputable health and aged care organisations. Most recently Robyn was the Executive Director of Australian Regional and Remote Community Services and of Blue Care, one of the largest aged care organisations in Australia with 10,000 staff and volunteers and a broad range of innovative aged care services tailored to meet individuals’ needs.
Robyn has previously been the CEO of health and community care organisations across four Australian States which have gained reputations for leading primary and community care innovations. Robyn has also been a member of many State and National government advisory bodies helping shape government policy and strategy.
In addition to her role as Executive Chair of Leap in! Robyn is Chair of Western Health, Non-Executive Director East Melbourne Primary Health Network, Non-Executive Director of Uniting Vic/Tas, Non-Executive Director Uniting Housing Australia and Uniting Housing Victoria, Advisory Board Member – Deakin University Institute for Health Transformation and Chair – Ministers Expert Advisory Group on Public Sector Residential Aged Care Services Initiative (Victoria).
In 2023 Robyn was appointed a Member of the Order of Australia for significant service to the not-for-profit, health and aged care sectors.
Andrew Kiel, Chief Executive Officer
In 2017 Andrew co-founded Leap in! With the backing of UnitingCare Queensland and Uniting NSW-ACT Leap in! has grown rapidly, with more than 30,000 participants and their families across Australia using the platform and services as they navigate the annual NDIS planning and budgeting cycle. It is also a founding member of the Inclusive Employment Movement.
Leap in! is Australia’s fourth largest Plan Manager. In 2021 it was recognised as the winner of the Brisbane Lord Mayor’s Business Awards – Outstanding Social Enterprise and by the Australian Financial Review as the #2 Most Innovative Company in the Government, Education & NFP sectors.
Prior to Leap in! Andrew spent 20 years in executive roles working across customer, marketing, retail distribution, credit management, operations and digital transformation for iconic Australian brands such as UnitingCare, MBF (Bupa), Telstra, QSuper and CUA (Great Southern Bank). He was previously Chair of Craft Queensland – Artisan, Non-Executive Director of the Australian Design Centre, and co-founder of Squirrel, one of the world’s largest bucket list platforms.
Leap in! Leadership Team.
Nicole Moy, Chief Customer Officer
Nicole joined Leap in! in August 2017 and is responsible for Leap in!’s sales, marketing and contact centre teams. Nicole has over 30 years’ experience in executive leadership roles in tourism, travel, transport and retail industries delivering strategic, commercial and customer outcomes. Working primarily with ASX-listed and privately-owned companies, she has also enjoyed her time spent in the NFP and public sectors. Nicole’s more recent roles include Managing Director Contiki Holidays Australia, GM – Marketing Flight Centre, CMO Hardy Brothers Jewellers and Executive Director – Customer Experience for TransLink.
Richard Homer, Chief Financial Officer
Richard joined Leap in! in January 2018. With three decades of experience, Richard has led finance functions for some of Australia’s most successful financial institutions. Most recently as Head of Finance with QSuper (Queensland’s largest Superfund) and CUA (Australia’s largest Credit Union), Richard continued his track record of successfully delivering commercial and strategic results for stakeholders and shareholders alike. Prior to moving to Queensland, Richard also enjoyed working for TAL and Commonwealth Bank of Australia in Sydney.
Graham Weekes, Chief Technology Officer
Graham joined Leap in! in September 2023 to help lead the next stage of growth and is responsible for all aspects of Leap in! product and technology capabilities. With over 23 years of technology leadership, Graham has experience across a broad range of industries including ecommerce, travel, entertainment, and energy tech. Graham has held senior engineering and business leadership positions across startups, high-growth scale ups such as OVO Energy in the UK, and established market leading corporations such as IMDb and Amazon.
Acknowledgement of Country.
Leap in! acknowledges Aboriginal and Torres Strait Islander peoples as the traditional custodians of this country we call home. We pay our respect to Indigenous elders past, present and future. We recognise the significant importance of their cultural heritage, values and beliefs and how these contribute to the positive health and wellbeing of the whole community.
How we develop our apps.
Developed using an agile approach, Leap in! has been co-designed with people with disabilities and their support crews. With each release, we’re developing new features and welcome feedback for our current and future releases.
Please connect with us and share your thoughts on our app or at crew@leapin.com.au.