When you’re plan managed, one of the biggest benefits is not having to think about processing invoices and paying NDIS providers. We take care of that for you.
We know that paying providers quickly matters. That’s why super fast payments are a key priority for us. At Leap in! most invoices are processed within one business day if all the information on the invoice is correct.
There are a few steps involved in paying providers, so timing can vary if information is missing or follow-up is needed.
How long does Leap in! take to pay provider invoices?
Leap in! provider invoice payments are super fast and reliable, with 95% of compliant invoices processed within one business day. Leap in! has a dedicated accounts team to review and process invoices efficiently.
How Leap in! helps providers get paid faster.
Leap in! is committed to fast turnaround times for provider invoice payments. That’s why we developed Saltu! – a free platform just for Leap in! providers. Saltu makes it easier for providers to submit invoices correctly the first time. With built-in checks, anything incorrect or incomplete is flagged before submission, helping to avoid common errors that can delay payment.
How do the NDIS invoice approval processes work?
It’s important to understand that plan managers don’t control the entire payment timeline. The processing time can be longer if information is missing or incorrect information, as invoices may need to be updated before they can be processed.
Before payment can be made:
- The plan manager must review the invoice against your NDIS Plan
- A claim is submitted to the NDIA
- The NDIS must approve the claim and release the funding.
Plan managers can only make payment once funding is released. At Leap in! the majority of payments to providers are made within 24 hours of the funds being released by the NDIS.
If anything is missing or doesn’t meet NDIS requirements, the invoice may need to be updated before it can be processed which can take a little longer.
How provider payments work with Leap in!
- Providers send invoices directly to Leap in! at [email protected] or submit them via Saltu. Invoices generated through Saltu are processed faster as they’re less likely to contain errors or miss important information.
- We review your invoice. As required by the NDIS, we check the invoice aligns with your NDIS Plan, including support items, pricing and service details.
- We submit your claim to the NDIA. Once everything is correct, we lodge the claim for approval. At Leap in! we process 95% of compliant invoices within one business day.
- The NDIA reviews and releases funding. The claim is checked against your plan and NDIS requirements before funds are approved.
- We pay your provider on your behalf with the funds from your NDIS Plan.
Where can I see provider payments in the Leap in app?
Once processed, payments made from your NDIS Plan will appear in the Leap in! App, making it easy to track your spending.
You can:
- View invoices in Payments History
- Track the progress of invoices and claims
- Review budgets and spending across current and previous NDIS plans.
Do I need to approve every invoice?
No. The Leap in! app gives you control over how invoices are managed. You can:
- Review and approve provider invoices before payment
- Track invoice and claim progress
- View payment history.
We can also set you up to automatically approve some or all providers’ claims to save time.
Will my provider get paid on time?
In most cases, providers are paid promptly once invoices are complete and approved. However, there are some things that are out of our control which can slow the process down.
Things that can impact NDIS provider payment speed include:
- Missing or incorrect invoice information
- Incorrect support item numbers
- Charges outside NDIS pricing limits
- Additional approvals being required
- NDIS processing delays
- Bank processing times
- The day of the week.
How can I help ensure faster payments to providers?
There are a few things you can do to help keep payments running smoothly:
- Endorse your plan manager so they can begin managing payments on your behalf
- Let your providers know you are plan managed and share your plan manager’s invoice details
- Set up service agreements early so supports and pricing are clear
- Ensure all purchases with your NDIS funds align with the NDIS requirements.
When everything is set up correctly, invoices can be processed much faster and providers are paid sooner.
What’s the difference between paying providers directly and reimbursing me?
Your plan manager submits claims and pays providers on your behalf, so you usually don’t need to pay upfront. Because there is an extra step in the process, payments can take a little longer compared to being self managed.
If you do need to pay upfront and request reimbursement, please send your invoice and proof of payment to [email protected].
Get reliable, fast provider payments with Leap in!
Leap in! is Australia’s leading plan manager, established to help you navigate the NDIS with confidence. Real people. Fast payments. Expert support when you need it.
Whether you’re new to the NDIS, or in need of a plan manager who offers more, we’re ready to help.
Joining Leap in! plan management is easy. And we make the switch seamless if you’re moving from another plan manager. Sign up today or call 1300 05 78 78.