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Leadership at Leap in!

08 September 2026
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Leap in! is led by people with extensive experience across disability, health and aged care, technology, finance, customer experience, marketing and business.

Together, our Board and leadership team bring decades of experience leading organisations, developing technology and services, shaping customer experiences and working across sectors where trust, accessibility and good support matter.

This breadth of experience helps guide Leap in! as we continue to respond to changes across the NDIS and improve the services and technology we provide for Members and providers.

Leap in! Board

Robyn Batten

Executive Chair and Co-founder of Leap in!

In 2017 Robyn co-founded NDIS Plan Manager Leap in! with a mission to help people with disability and their families to make the most of the NDIS and be able to live their best life. For three decades, Robyn has successfully led some of Australia’s most reputable health and aged care organisations. Most recently, Robyn was the Executive Director of Australian Regional and Remote Community Services and of Blue Care, one of the largest aged care organisations in Australia with 10,000 staff and volunteers and a broad range of innovative aged care services tailored to meet individuals’ needs.

Robyn has previously been the CEO of health and community care organisations across four Australian States which have gained reputations for leading primary and community care innovations. Robyn has also been a member of many State and National government advisory bodies helping shape government policy and strategy.

In addition to her role as Executive Chair of Leap in!, Robyn is Chair of Western Health, Non-Executive Director East Melbourne Primary Health Network, Non-Executive Director of Uniting Vic/Tas, Non-Executive Director Uniting Housing Australia and Uniting Housing Victoria, Advisory Board Member – Deakin University Institute for Health Transformation and Chair – Ministers Expert Advisory Group on Public Sector Residential Aged Care Services Initiative (Victoria).

In 2023 Robyn was appointed a Member of the Order of Australia for significant service to the not-for-profit, health and aged care sectors.

Tony Charara

Co-founder and CEO of Mable

Tony co-founded Mable in 2014 after beginning his career in technology-focused investment banking at JP Morgan.

Mable has since grown into one of Australia’s best-known online platforms connecting people seeking disability and aged care support with independent support workers.

Tony is also a co-founder of Attain Healthtech, the group that includes Leap in!, Mable and HomeMade and brings experience across technology, investment and building businesses designed around greater choice and control for people accessing care and support.

Andrew Kiel

Andrew Kiel

Co-founder and CEO of Leap in!

In 2017 Andrew co-founded Leap in! with a vision to build a purpose led social enterprise that would help people with disability achieve their life goals. Leap in! has grown rapidly, supporting more than 45,000 NDIS participants and their families across Australia to implement their NDIS plans, manage their funding packages and navigate the complexity of the NDIS.

In 2024, Andrew oversaw the acquisition of Leap in! by Attain HealthTech Group which includes Mable Technologies and HomeMade aged care. Andrew continues to lead Leap in! as CEO and Executive Director.

Prior to Leap in! Andrew spent 20 years in executive roles specialising in customer experience, product, marketing and digital transformation for a number of leading Australian brands.

Leadership team

Our leadership team brings together experience across service delivery, finance, technology, customer experience, brand, communications and partnerships.

Working alongside the wider Leap in! Crew, they lead the teams, systems and services that support our Members and providers every day.

Nicole Moy

Chief Operating Officer

As Chief Operating Officer, Nicole joined Leap in! as one of the founding team members in August 2017. As COO, she leads the Plan Management, Accounts, Navigation and Retention teams, as well as Leap in!’s Support Coordination practice. Nicole brings over 30 years of executive leadership experience across the tourism, travel, transport and retail industries, delivering strategic, commercial and customer outcomes. Having worked primarily with ASX-listed and privately-owned companies, Nicole also has additional experience across the not-for-profit and public sectors. Her previous roles include Managing Director of Contiki Holidays Australia, GM Marketing at Flight Centre, CMO of Hardy Brothers Jewellers, and Executive Director – Customer Experience at TransLink.

Richard Homer

Richard Homer

Chief Financial Officer

Richard joined Leap in! in January 2018. With three decades of experience, Richard has led finance functions for some of Australia’s most successful financial institutions. Most recently as Head of Finance with QSuper (Queensland’s largest Superfund) and CUA (Australia’s largest Credit Union), Richard continued his track record of successfully delivering commercial and strategic results for stakeholders and shareholders alike. Prior to moving to Queensland, Richard also enjoyed working for TAL and Commonwealth Bank of Australia in Sydney.

Graham Weekes

Chief Technology Officer

Graham joined Leap in! in 2023 and leads our product and technology capability.

He brings more than 23 years of technology leadership experience across ecommerce, travel, entertainment and energy technology, working with startups, high-growth businesses and global organisations.

His previous roles include senior engineering and business leadership positions with OVO Energy in the UK, IMDb and Amazon.

At Leap in!, Graham leads the technology behind the digital tools and systems used by our Members, providers and Crew.

Susi Blackwell

Susi Blackwell

General Manager, Marketing Communications and Partnerships

Susi joined Leap in! in 2021 as Marketing Director, having consulted on the brand since its earliest days through her own strategic design and marketing consultancy. She has taken on progressively broader leadership responsibility since, stepping into the GM role in March 2026.

Her career spans marketing strategy, brand leadership and creative direction across complex organisations. Before founding Blackwell’s Design Co. – where her clients included Hardy Brothers, Wallace Bishop, Spicers and a number of cultural institutions – she spent a decade at Flight Centre Travel Group as Manager, Global Branding, where she led the Flight Centre global rebrand and oversaw brand standards across more than 25 retail and corporate brands in Australia, New Zealand, the UK, Canada and South Africa.

Susi holds a Master of Architecture and brings a design-thinking approach to strategy and problem-solving, with customers at the centre of the process.

Find out more about Leap in!

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