An invoice can be short paid for a number of reasons. The most common are:
- The unit price on the invoice is above the NDIS Pricing Arrangements and Price Limits and therefore can not be paid in full.
- There are insufficient funds in the participants’ budget. For privacy reasons we are unable to share a participant’s details without their permission. In these instances, we will direct Providers to contact the Participant or their nominee.
In some cases, these short paid invoices will be directed to the NDIS Provider Payments department.
Occasionally, this could be caused by an administrative issue. If you can not solve your issue with any of the above, please contact our Provider Relations Team on 1300 05 78 74.