What is PACE in the NDIS?

Boy in a wheelchair, sitting outside, smiling happily
Boy in a wheelchair, sitting outside, smiling happily

There are changes taking place within the NDIS.

These include a new computer system (called PACE), some new processes and additional NDIS support categories.

The new PACE system is already rolling out to people getting their first NDIS Plan. Existing participants will move to the new system at the time of your next plan reassessment. Rollout of PACE is expected to take place throughout the remainder of 2024 and into 2025.

Woman and young girls in an electric wheelchair playing with dough
Woman and young girls in an electric wheelchair playing with dough

What is the NDIS PACE system?

The NDIS PACE system is a new business system for the NDIS and its partners. It’s going to replace the existing computer system the NDIS uses to communicate with you and manage your NDIS Plan.

This new NDIS PACE system is designed to enhance the participant and provider experience by offering clearer and more consistent information on decision-making processes.

The PACE system also includes changes to NDIS processes and the way the NDIS works with participants and providers. It’s a new way of working that the NDIS says will make the NDIS experience more consistent for everyone.

PACE and changes to the NDIS.

We understand that you might have a lot of questions on what is changing. Don’t worry we’ve got you covered! We’ve created a library of information on PACE to answer all your questions. Click on the links below to find out more.

Young girl in a wheel chair laughing with bubbles all around her
Young girl in a wheel chair laughing with bubbles all around her

PACE and parents.

Find out more
Girl sitting in front of a laptop with headphones on with a woman standing looking over the girls shoulder
Girl sitting in front of a laptop with headphones on with a woman standing looking over the girls shoulder

Changes to NDIS Plans.

Find out more
Young man sitting on a lounge chair with an iPad in his hands
Young man sitting on a lounge chair with an iPad in his hands

Support categories and PACE.

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Young woman holding a tray of muffins with a young man standing next to her with his hand around her shoulder, both laughing
Young woman holding a tray of muffins with a young man standing next to her with his hand around her shoulder, both laughing

Endorsing plan managers and other providers.

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Woman with blonde hair kneeling beside a man in a wheelchair both laughing
Woman with blonde hair kneeling beside a man in a wheelchair both laughing

NDIS PACE for providers.

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Young woman wearing glasses and a headset sitting in front of a computer
Young woman wearing glasses and a headset sitting in front of a computer

PACE and the NDIS FAQs.

Find out more
Young woman wearing glasses and a headset sitting in front of a computer
Young woman wearing glasses and a headset sitting in front of a computer

What the PACE system does.

The new PACE system holds participant information, enquiries, plans and budget. All your NDIS-related information is stored here, including your contact details, goals, NDIS plan, funding and providers. It also connects to a new myNDIS participant portal.

The NDIS says the new system is designed to:

  • Improve the participant and provider experience
  • Provide clearer and more consistent information about how decisions are made
  • Make systems and processes more consistent nationally
  • Make it easier to implement recent changes to the NDIS Act.

While the introduction of the PACE system offers benefits for participants and providers, it does not fundamentally change how the NDIS operates.

New NDIS website.

The NDIS has built a new website which is still being developed. It has loads of information about the changes and new systems and for people transitioning to the NDIS PACE system. The existing website remains live for people who haven’t moved to PACE.

New website https://improvements.ndis.gov.au