Service Agreements with SIL providers.
A service agreement is a simple, written document that explains your responsibilities and the responsibilities of a service provider. Service providers are people or businesses that provide services to you such as a
company that offers Supported Independent Living services.
While you are not required to have a Service Agreement with your SIL provider, it ensures you have everything in writing. Service Agreements are between you and the provider and do not involve the NDIS.
Why is a Service Agreement important?
- It helps to ensure you get the right supports
- It helps you and your SIL provider agree on how services will be delivered
- Your responsibilities are clear (eg. how to cancel an appointment)
- It describes how to change or end the agreement
- It contains contact details of a person to talk to if there’s a problem
- It sets out how much services cost and how they will be paid for.
Service agreements can include the following information:
- The services and supports that will be provided
- How much the services and supports will cost
- When, where and how you would like the services to be provided
- How long you need the supports for
- When your service agreement will be reviewed
- The provider’s cancellation policy
- Everyone’s responsibilities under the agreement.
Your Service Agreement should refer to your SIL Roster of Care. Templates are available to ensure all the important information is covered.