NDIS FAQ & Important Information | Leap in! Plan Management

COVID-19 FAQs

6 May: How do I switch from agency or self managed to plan management?

To make it easier for participants to access supports during the COVID-19 pandemic, the NDIA is allowing participants to temporarily switch how their plan is managed. This can be done by following the steps below.

  1. Call the NDIS on 1800 800 110. Press option 5 for people affected by the coronavirus emergency
  2. Tell them you would like to switch to plan management because of coronavirus
  3. A fast-tracked Plan Review should take place within 1-2 weeks
  4. Sign up to Leap in! on our website to get started.

30 April: NDIS COVID-19 update: Questions we’re being asked this week.

The recent NDIS changes are designed to ensure that as many people as possible continue to get the supports they need during the pandemic. We answer some more questions being asked about how the current coronavirus situation – click here to read the full Q&A.

24 April: What is a combination NDIS Plan and how does it work?

With the COVID-19 outbreak affecting some services, many NDIS participants are seeking greater flexibility in their NDIS Plans. It is now possible to temporarily change the way all or part of your plan is managed without needing a new plan.

A combination plan is when you choose more than one option for managing your NDIS Plan.The great thing about combination plans is you can choose to have each part of your NDIS budget managed in a way that suits your needs.

Call the NDIS on 1800 800 110 for assistance.

9 April: What are the current changes to NDIS Plans and budgets due to COVID-19?

We answer some more questions being asked about how the current coronavirus situation may affect your NDIS Plan and budgets – click here to read the full Q&A.

8 April: What is priority home grocery delivery?

The NDIA announced that from Monday 6 April, NDIS participants will have priority access to home delivery services from participating supermarkets – click here to learn what is a priory home delivery service and how it may apply to you.

3 April: Latest FAQs on COVID-19 and NDIS Plans.

We share the currently questions being asked from the NDIS website to help you understand how to manage your plan and budget during the current COVID-19 situation – click here to read the full Q&A.

31 March: What is a telehealth appointment?

On Sunday 29 March 2020, the Australian Government announced that it’s expanding Medicare-subsidised telehealth services for all Australians and providing extra incentives to general practitioners and other health practitioners – click here to learn what telehealth is and how it might help you.

26 March: Latest NDIS and COVID-19 updates.

We share the latest updates from the NDIS on the revised Plan Review process, 10% increases to some supports, service cancellation policy and new support coordination items under Core supports – click here to read the full update.

20 March: Will the coronavirus (COVID-19) affect my NDIS Plan and budgets?

We share some frequently asked questions from the NDIS website to help you understand how to manage your plan and budget during the current COVID-19 situation – click here to read the full Q&A.

FAQs

What is the difference between the NDIS and NDIA?

The National Disability Insurance Agency (NDIA) is an independent statutory agency whose role is to implement the National Disability Insurance Scheme (NDIS).

What does the NDIS cover?

The NDIS funds reasonable and necessary support and equipment that a person with disability needs. The funding supports you to pursue your goals and aspirations; increase your independence; increase your social and economic participation and to develop your capacity to take part in the community.

What doesn’t the NDIS cover?

NDIS funding doesn’t cover general everyday living expenses that people without disability would be required to pay, such as train travel, rent, groceries, mobile phone or movie tickets.

How does NDIS funding work?

Funding under the NDIS is individualised, based on goals and outcomes. Your plan is developed following a planning meeting and can be reviewed as your goals change.

Is NDIS funding means tested?

Assistance from the NDIS is not means tested and has no impact on income support such as the Disability Support Pension and Carers Allowance.

What does reasonable and necessary mean?

In order to be considered reasonable and necessary, a support must,

  • be related to your disability
  • represent value for money
  • be likely to be effective and beneficial
  • take into account any informal supports given to you by your family, friends, support crew (including support workers, support networks and the community)

They can’t include any day-to-day living costs that aren’t related to your disability support needs.

What types of supports are funded?

Your NDIS plan will be individual and specific to you and your life.

The types of supports that the NDIS may fund include:

  • daily personal activities
  • transport to enable participation in community, social, economic and daily life activities
  • workplace help to allow you to successfully get or keep employment in the open or supported labour market
  • therapeutic supports including behaviour support
  • help with household tasks to allow you to maintain your home environment
  • help by skilled personnel in aids or equipment assessment, set up and training
  • home modification design and construction
  • mobility equipment
  • vehicle modifications.

When is the NDIS rolling out in my area?

The NDIS is rolling out progressively throughout Australia and is expected to be fully rolled out by 2020.

Find out when the NDIS will be available in your region by selecting your state or territory below:

Who will my Plan meeting be with?

Planning meetings can either be conducted by a NDIA Planner or through a Local Area Coordinator (LAC). A LAC can be a NDIS staff member or they can be a team member of a not-for-profit organisation who is acting on behalf of the NDIA.

What will my meeting be like?

You can request a face-to-face meeting planning meeting when the NDIS planner calls you.

When someone from the NDIS calls you, ask them what the purpose of the phone call is: ask whether it’s to check your eligibility or whether it’s for your NDIA Planning meeting.

See our Plan Meeting Checklist here for more information on what you can request.

Can I choose who attends the NDIA meeting with me?

Yes. You can ask a family member, close friend, your partner or a person who supports you (someone you know and can trust)

Do I need to include the cost of items in my plan?

It’s not necessary to include the cost of the item in your plan.

However, you can familiarise yourself with the NDIS Price Guide here.

What is a goal?

We recommend to think about two short term and one long term goal to be included in your first plan (although there is no limit to the number of goals you can have).

It may be that one of your short term goals is to retain your current level of supports.

A good place to start is to think about what you’d like to achieve in the next year or two. This can be something simple e.g. ‘learning to cook for myself’ or to make new friends’. Longer term goals could be ‘finding a job that’s right for me’ or learn to live more independently’.

So often we hear from our members and crew, ‘that you don’t know what you don’t know’. If you need some inspiration, visit the Goal Tracker section of the Leap in! planning app for a range of goals that are tailored to your individual profile.

Will I get to see my plan before it is finalised?

Generally, no.

What if I don’t agree with my plan when I receive it?

You can request a review of your plan with the NDIA (this must be made within three months of receiving your plan).

You can make the request by

  • Calling the NDIA on 1800 800 110
  • Writing to the CEO of the NDIA at GPO Box 700, Canberra ACT 2601
  • Emailing to a request to enquiries@ndis.gov.au
  • Visiting an NDIS office or
  • Completing the application for review of a decision form on the NDIS myplace participant portal.

What happens when I ask to have my plan reviewed?

Your review will be conducted by an NDIA staff member who was not involved in the original decision making. They will reconsider the facts, law and policy aspects of the original plan and determine if was accurate. They are also able to consider any new information available.

I haven’t spent all of the funds from my current plan and it’s time for my plan review. What happens to my unused funding?

Any unspent funds are returned to the NDIA.

What happens when I turn 65?

If you are over 65 at the time your area rolls out the NDIS, you will transition into the aged care system.

If you are currently receiving funding under the NDIS and you turn 65, you can either choose to remain with the NDIS or you can transition to the aged care system.

I have a new NDIS Plan. Do I need to sign a new service agreement with Leap in!?

When you join Leap in! you agree to our Terms and Conditions (service agreement) and accept that it will remain in place until one or both parties notify each other of their intention to terminate the agreement.

This means Leap in! will continue to act as your Plan Manager across one or more plans until we are asked by you to stop.

When/if your next NDIS Plan is ready, we automatically place a new service booking on it and continue to provide your plan management service without interruption – you don’t need to sign or accept a new agreement each time.

If you do not wish us to continue to support you on future Plans, please write to us at crew@leapin.com.au or phone us on 1300 05 7878 before your new plan commences.

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