Share or print this story.
07 May 2019

The importance of service agreements

One of the things we get asked a lot of questions about here at Leap in! HQ is service agreements.

Service agreements are an important aspect of implementing your NDIS Plan because they set out how and when you receive supports from a service provider.

So, what is a service agreement?

A service agreement is a simple, written document that explains your responsibilities and the responsibilities of a service provider. Service providers are people or businesses that provide services to you such as physiotherapy, cleaning or other supports.

The Leap in! Crew recommends that you have a separate service agreement with each person or business that provides you with services.

Service agreements can include the following information:

  • The services and supports that will be provided

  • How much the services and supports will cost

  • When, where and how you would like the services to be provided

  • How long you need the supports for

  • When your service agreement will be reviewed

  • The provider’s cancellation policy

  • Your responsibilities and your provider’s responsibilities under the agreement.

Every service agreement is different, but templates are available that help to ensure all the important information is covered.

Why are service agreements important?

1. Get the right supports

Service agreements help ensure you get the right supports that are identified in your NDIS Plan.

2. Agree on services

They allow you to tell the provider what you need and agree on how services will be delivered. This can include when or how often the service will be provided.

3. Everything is in writing

Service agreements help everyone understand what they should do. By having this information in writing it’s available for future reference.

4. Your responsibilities are clear

They help you remember your responsibilities and what is expected of you. This might include things such as turning up for appointments on time or giving 24 hours’ notice to cancel an appointment.

5. How to end or change an agreement

Service agreements contain important  information about what to do if you need to make changes or want to end the agreement. For example, how much notice is required if you want to cancel the service.

6. If you have a problem

Each service agreement includes the name and contact details of a person to talk to if you have a problem.

7. Payment for services

They explain how much services will cost and how services will be paid for, avoiding any confusion.

We are here to help.

If you have more questions or would like help getting started on your NDIS journey, call us on 1300 05 78 78 or sign up to Leap in! plan management today.