Is it time for a service agreement health check?
Service agreements help set clear expectations, ensure transparency and protect both NDIS providers and participants. With recent changes to the NDIS and a stronger focus on compliance, it’s more important than ever to ensure your service agreements are clear, comprehensive and up-to-date. If you’re a sole trader or small provider, now is a great time to review your service agreements and check they’re still fit for purpose. Matching funding availability in participant plans. Since 19 May 2025, all new and reassessed NDIS Plans include funding periods. Instead of receiving all funds upfront, participants now have funding released in stages across the life of the plan. Service agreements need to reflect plan start and end dates, how often supports are delivered and the amount available in each funding period. This helps ensure services continue without interruption and reduces issues when claiming payments. Why funding periods matter for providers. Funding periods directly affect when services can be delivered and how claims are processed. Claims are matched to the date a service is delivered, not the date an invoice is submitted. If supports delivered exceed the amount allocated to the funding period, claims may be rejected. For a full recap, see our previous
