Finding the best plan manager for your NDIS Plan is an important step in getting the most from your funding. A great plan manager not only helps with the day-to-day administration of your funds but also makes sure you feel supported and confident getting the most from your plan and navigating the NDIS.
But how do you know who’s the right fit for you? Here are some things to look for when choosing the best plan manager for your needs.
1. Find a plan manager with NDIS expertise and experience.
The best plan managers know the NDIS inside out. The scheme is complex and ever-changing, so you want a team who stays across the latest updates.
At Leap in!, our plan managers don’t just process invoices. They explain changes in plain English, share practical advice and make sure you’re always clear on where your funds are at.
“Many Members tell us they’ve felt overwhelmed in the past,” says Sarah, one of our experienced plan managers. “Leap in! makes it simple and takes the stress out of managing their NDIS Plan.”
2. Select a plan manager who understands your journey.
It’s easier to connect with someone who gets what you’re going through. More than 65% of the Leap in! Crew have lived experience of disability, either personally or through a close family member.
That shared understanding means our team listens with empathy and offers support that feels personal.
“Having someone on the other end of the phone who really understands makes such a difference,” says Member Michael. “Leap in! made me feel like I wasn’t just another number – they really care.”
3. Look for tools that make life easier.
Technology can be a big help when it comes to managing your NDIS funds. Many plan managers now offer digital tools but the features and ease of use can vary – it’s worth exploring what each one provides before deciding.
The Leap in! app is unique in showing your funding periods, total funding and the date of your next fund release. Track your spending in real time and get under- and over-spending alerts. This makes it easier to plan ahead, stay on budget, and see where your money is going at any time.
“It’s so easy to check my balances and see how I’m tracking,” says Member Kim. “I feel in control for the first time since joining the NDIS.”
4. Check for recognition and awards.
Awards are a good sign that an organisation is trusted and respected. Leap in! has been recognised nationally, winning the Most Outstanding Plan Management Award two years in a row (2023 and 2024). We are also a finalist in the 2025 Australian Service Excellence Awards, with results still to come.
These honours reflect the high level of care and service that our team delivers every day.
Why Leap in! could be the best plan manager for you.
Leap in! brings together award-winning service, experienced plan managers, innovative tools and lived experience to deliver something truly special. We don’t just manage invoices – we give people with disability and their families the confidence to make the most of their NDIS Plan.
Frequently asked questions.
How do I choose the best plan manager?
Look for a plan manager with NDIS expertise, proven awards or recognition, strong communication skills, and tools to help you stay on top of your funds. Lived experience of disability can also make a big difference.
Why is Leap in! different?
Leap in! has won the Most Outstanding Plan Management Award two years in a row. More than 65% of our team has lived experience of disability, and our app gives you visibility of your funding like no other.
Does it cost extra to use a plan manager?
No. Plan management is funded by the NDIS, so there are no out-of-pocket costs for you.
