Getting NDIS record keeping right.
NDIS compliance is getting more attention across the sector. That’s not a reason to stress – but it is a good reason to make sure your records are in good shape. This guide covers the practical side: What to document and how to invoice correctly. Why it matters. The NDIS regularly reviews claims and may ask for records to back them up. If you’re selected for a compliance review, you may be asked to verify the quantity, type and duration of supports delivered. Payments can be held while a review is underway. Good records protect your business. They also give participants confidence that their funding is being handled well. What your records should show. At a minimum, every record should include: Participant name and NDIS number Date of support Total hours or quantity delivered What support was delivered Where it was delivered. The detail required varies depending on the type of support. Support type Records to keep Core supports (excluding Supported Independent Living) A service agreement and roster or log are usually enough, as these supports are often delivered in sessions with a clear start and end time. More complex Core supports may also require a case note or report.
