Provider and payment FAQs.
Provider FAQs. Provider update (March 2024): NDIA provider payment times The NDIA has announced some changes to the claims review processs to strengthen the NDIS by reducing fraud and non-compliant behaviour. Starting March 2024, the NDIA is taking more time to check claims before they’re paid. This will extend payment timeframes by a minimum of 24 hours on top of existing payment turnaround times. For some complex claims that require additional checks, payments made by the NDIA may take up to 10 days. Claims review process. A particular focus for the NDIA will be duplicate claims. Duplicate claims submitted within 14 days of the first claim will be reviewed by the NDIA for fraud and non-compliant behaviour. If a claim is being reviewed, the NDIA will provide a request for information and a fact sheet with instructions on how to resolve the specific claiming issue. Leap in! will be supporting our Members with these requests to ensure they are resolved as quickly as possible. The NDIA has advised that when they receive the right information, they will add the claim to the next payment run. If the information is not satisfactory (or if the NDIA does not receive a response),