From 1 December 2026, the timeframe for submitting NDIS claims will change from two years to 90 days after a support is delivered.
This means the NDIA must receive claims within 90 days of the service date. Claims submitted after this timeframe won’t be paid unless exceptional circumstances apply.
Here’s what the changes mean for providers and support coordinators and what you can do to prepare.
How will the 90-day rule work?
The 90 days start from the date a support is delivered, not when the invoice is created or sent.
If you send invoices to Leap in!, we need time to check the details, process the invoice and submit the claim to the NDIA.
Here's an example.
A provider delivers a support on 18 December 2026 but doesn’t send the invoice to Leap in! until 12 March 2027.
By then, 84 days have passed, leaving just six days for us to process the invoice and submit the claim.
If we need more information or something needs correcting, there may not be enough time.
That’s why the NDIA recommends sending invoices within 14 days of delivering a support.
If an invoice includes multiple service dates, each date has its own 90-day claiming timeframe.
Do you have invoices for older supports?
If you have outstanding invoices, particularly for supports delivered before September 2026, please send them through as soon as possible.
This will give us time to process your invoices and submit claims to the NDIA.
Why do some invoices take longer to process?
Sometimes we need to check a few things before we can submit a claim to the NDIA.
This might include:
- Invoice details: Checking that service dates, support item numbers and other details are correct
- Available funding: Confirming the Member has funding available for the support
- Supporting information: Requesting extra documents for certain supports, such as assistive technology or short-term accommodation
- Member approval: Allowing time for Members who need to approve invoices before payment
- More information: Contacting you or the Member if we need to clarify something.
These checks help make sure invoices are processed correctly, but they can take time. Sending invoices soon after delivering supports helps us process them within the claiming timeframe.
The NDIA is already checking older claims.
Since 15 October 2026, the NDIA has been carrying out extra checks on claims submitted more than 90 days after a support was delivered.
These claims may be held for up to 28 days while the NDIA checks the details. The NDIA may also ask for more information before making payment.
Claims submitted within 90 days continue through the usual process.
What do support coordinators need to know?
The 90-day rule also applies to support coordination services, so it’s a good time to review how often you submit invoices.
Support coordinators can also help Members and providers understand the changes and prepare for the new timeframe.
Some ways you can help include:
- Keeping providers informed about the changes
- Encouraging providers to submit invoices promptly
- Helping Members understand the new claiming timeframe
- Following up on outstanding invoices
- Supporting Members with invoice approvals where needed.
A reminder about funding periods and service dates.
If a Member’s NDIS Plan includes funding periods, the funding available for a support is determined by when the support was delivered.
For example, if a support was delivered in October but invoiced in November, the service date remains in October, even if a new funding period has started.
Important. The service date on an invoice must reflect when the support was actually delivered. It can’t be changed to move a support into a different funding period.
Sending your invoices to Leap in!
You can submit invoices through Saltu or email them to [email protected].
For more information about the changes, visit our Latest NDIS changes page.
Have questions? Our friendly Leap in! Crew is here to help. Email [email protected] or call 1300 05 78 74.
