Fraud can put your NDIS funding and personal information at risk. Knowing how it works makes it easier to spot the warning signs and act early.
In this story, we cover what to look out for, how to protect yourself online and the steps Leap in! takes behind-the-scenes to keep your information secure.
What is NDIS fraud?
NDIS fraud is when someone uses NDIS funding dishonestly, or gives false information to get money or supports they should not receive. It can involve participants, providers or other people and sometimes it happens without the person knowing.
Common types of NDIS fraud.
Knowing the common types can help you spot when something may not be right.
Making false claims.
Charging for supports that were never delivered, claiming the same invoice more than once, charging for more hours than were delivered or charging a higher price than what was agreed.
Overpricing or price gouging.
Charging more than the NDIS price limits or charging more for the same service just because someone has an NDIS Plan.
Access fraud.
Giving false information to become an NDIS participant, such as fake documents, medical evidence or incorrect information about eligibility.
Eligibility fraud.
Providing false or misleading information to get extra funding in an NDIS Plan, such as exaggerating support needs or submitting misleading reports.
Identity theft.
Using another person’s identity or personal information to access NDIS funds. This might be someone else’s name, contact details, or stolen information used to access accounts.
Using NDIS funds for everyday expenses.
NDIS funding is only for approved disability supports. Using it for unrelated costs like rent, home loan repayments or groceries is considered fraud.
If something feels wrong, trust that feeling and speak up.
How Leap in! protects our Members.
We have strong systems and security measures in place to help keep your information safe and reduce the risk of fraud. These include:
- ISO 27001 certification (the gold standard for data protection)
- Regular system updates to meet security, legal and privacy requirements
- A multi-step process to check invoice and claim information is correct
- EFTsure payment technology to verify providers’ bank account details
- Internal checks to spot unusual activity early.
Leap in! plan manager Beth talks through some of the ways we work to protect your funds. Watch it here!
How to protect yourself from fraud.
- Review your monthly statements to track claims, spending and your available budget.
- Use the Leap in! app to check your payment history and budget status in real time.
- Turn on in-app approvals to review invoices before they are paid. This gives you more control and makes it easier to spot anything unusual.
- Check who has access to your Member account. Your Crew should only include people you know and trust, such as a family member, support coordinator or nominee.
- Keep your Crew details up to date and review account access regularly.
- Use service agreements where possible so everyone is clear on what supports are being provided and how.
Warning signs to look out for.
These signs can suggest something is not right:
- A provider pushes you to sign a service agreement quickly or limits your choice
- Plan funds are running out faster than expected
- Invoices lack clear details, such as dates, hours, or specific services
- You are asked to sign blank service logs or confirm services you did not receive.
If something doesn't seem right.
Acting early helps protect your NDIS Plan, your personal information and other participants. You can report concerns directly to the NDIS Fraud Reporting and Scams Helpline on 1800 650 717 or online.
If you have questions or want advice, the Leap in! crew is here. Call us at 1300 05 7878 or email [email protected].
