We’re proud to share that Leap in! has been recognised as a finalist in the Customer Service Organisation of the Year – Medium category at the 2025 Australian Service Excellence Awards (ASEA).
Run by the Customer Service Institute of Australia, the ASEAs celebrate organisations that go above and beyond to deliver outstanding customer experiences.
A national recognition of Member-first service.
Being selected as a finalist in these prestigious national awards reflects the dedication and care the Leap in! Crew brings to every interaction – from onboarding new Members to navigating NDIS complexities and providing everyday support.
It also highlights our commitment to person-centred service and digital innovation, delivering accessible, reliable support for people with disability and their supporters.
Why this recognition matters.
At Leap in! we believe great service is grounded in real understanding. Many of our plan managers have lived experience of disability, which shapes the way we support our Members – with empathy, expertise and a focus on what matters most.
Our digital platform and Leap in! app are among the most advanced in the NDIS space. We’re one of the few plan managers offering features such as funding period tracking and next funds release dates, helping Members stay on top of their budgets with ease.
We also respond quickly and clearly to NDIS changes. Through our Knowledge Centre, weekly enews and downloadable ebooks, we keep the disability community informed and empowered to make confident choices.
This award nomination shines a light on the important role of NDIS Plan management and the high standards we hold ourselves to every day.
What our Members say.
Here’s what some of our Members have shared about their experience with Leap in!:
“I’ve dealt with many plan managers, and Leap in! is the only one that’s ever made me feel heard and supported. You’ve changed how I feel about the NDIS.”
“Honestly, Leap in! is amazing. You make it feel like someone’s actually on your side. That means everything.”
Leading the way for NDIS plan management.
With the Most Outstanding Plan Management category no longer part of the Australian Disability Service Awards, being recognised at the ASEAs places Leap in! and NDIS plan management firmly within the broader service excellence landscape.
We’re honoured to be a finalist and remain committed to delivering high-quality, accessible support that puts our Members first.
Need help managing your NDIS Plan?
The Leap in! Crew is here to help.
Call 1300 05 78 78, email [email protected] or chat with us on our website.
