Leap in! named finalist at 2025 Australian Service Excellence Awards.
We’re proud to share that Leap in! has been recognised as a finalist in the Customer Service Organisation of the Year – Medium category at the 2025 Australian Service Excellence Awards (ASEA). Run by the Customer Service Institute of Australia, the ASEAs celebrate organisations that go above and beyond to deliver outstanding customer experiences. A national recognition of Member-first service. Being selected as a finalist in these prestigious national awards reflects the dedication and care the Leap in! Crew brings to every interaction – from onboarding new Members to navigating NDIS complexities and providing everyday support. It also highlights our commitment to person-centred service and digital innovation, delivering accessible, reliable support for people with disability and their supporters. Why this recognition matters. At Leap in! we believe great service is grounded in real understanding. Many of our plan managers have lived experience of disability, which shapes the way we support our Members – with empathy, expertise and a focus on what matters most. Our digital platform and Leap in! app are among the most advanced in the NDIS space. We’re one of the few plan managers offering features such as funding period tracking and next funds release dates, helping Members
