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24 January 2020

Questions we get asked the most about assistive technology.

With so many supports covered under the assistive technology (AT) budget category, it can be confusing to get your head around, so today we’re answering questions we are regularly asked about AT.

Read our previous story What is assistive technology for a quick refresher.

How does the process for purchasing assistive technology work?

For Levels 1 and 2, you can buy items valued at $1,500 or less without a quote or unique approval from the NDIA.

For Levels 3 and 4, an assessment is required to identify the most suitable solutions for you and one or more quotes are needed from one or more providers before you purchase an item. Once a quote is approved, ask the supplier for an invoice which will be paid by the NDIS before you can obtain the item.

What kinds of things can be purchased with the assistive technology budget?

Here are some examples:

Level 1

  • Everyday products such as devices to assist with eating and drinking
  • Mobility supports such as walking sticks and canes
  • Continence products
  • Low tech communication devices such as visual schedules
  • Vision and hearing supports.

Level 2

  • Simple bathing and toileting devices
  • Basic household devices and transfer equipment
  • Apps that aid vision
  • Prosthetics and orthotics.

Level 3

  • Power wheelchairs
  • Pressure mattresses
  • Mobile or ceiling hoists and bath lifts
  • Standard home modifications.

Level 4

  • Environmental control units
  • Complex orthotics and prosthetics
  • Complex communication devices
  • Complex home modifications.


What do I do with equipment funded by the NDIS if I no longer need it?

If you have purchased the equipment, you can take it to a service in the community that accepts and refurbishes used equipment or donate it to charity. If it is under a lease agreement, you will need to arrange to return it to the provider.

Are iPads approved in an NDIS Plan in special circumstances? If so, can I buy them first, then get reimbursed?

The NDIS does not usually cover the cost of iPads or tablets because they are considered everyday items.

In special circumstances the NDIA may determine it to be a “reasonable and necessary” support, such as if the device offers a method of communicating for someone who cannot otherwise communicate and a therapist or other professional recommends it. No quote is required.

Can apps be purchased using NDIS funding?

Yes, if they relate directly to your support needs or goals. The NDIS won’t usually fund gift cards for iTunes or Google Play so it is best to buy the app yourself and then obtain reimbursement.

Is ongoing service and maintenance for assistive technology and equipment included in an NDIS Plan?

Yes, but how it applies depends on the cost of the repairs. The Low Cost AT category of your Core supports budget can be used for basic repairs to Level 1 and Level 2 equipment up to $1,500. This includes replacing consumable items such as batteries. Repairs costing more than $1,500 require a quote to be approved by the NDIA.

We recommend talking with your LAC or NDIA Planner about your maintenance and repair needs at your NDIS Plan meeting.

Leap in! can help.

If you have any more questions about assistive technology, the Leap in! Crew are here to help. Call us on 1300 05 78 78 or send an email to