NDIS Supports and Service Providers: FAQs | Leap in!
22 Jan

Questions we get asked the most on supports and providers.

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At Leap in! we get asked a lot of questions. This week, we’re providing some answers to our members’ most frequently asked questions relating to supports and providers.

Where is short term accommodation or respite care funded in an NDIS Plan?

Both fall under the Assistance with Daily Life category of the NDIS Core supports budget. This category covers support for everyday personal activities that help you to live as independently as possible.

Can I employ a family member as a support worker?

Generally not. The NDIS will only pay direct family members to provide supports in exceptional circumstances. For example, if you are in a remote area with no services available to you.

If you have questions about this or would like to seek approval for a special circumstance, we recommend that you contact your LAC or NDIS Planner to discuss.

How do I find a provider in my area?

Our plan managers here at Leap in! HQ provide great advice and connections for local providers in your area or you can take a look at our new Provider Network Directory to find the right organisation to suit your needs.

As a participant do I always have to sign a service agreement?

Service agreements are not required but are highly recommended. They are an important aspect of implementing your NDIS Plan because they set out how and when you receive supports from a service provider.

Read our previous story to find out more about The importance of service agreements.

If I’m an NDIS participant, can I be a provider as well? 

Yes! NDIS participants are able to become service providers.

Can I use two service providers for the same service type?

Yes you can! For example, if you have been allocated 30 hours of individual support you could split the allocation among multiple providers.

When I begin with a service provider or sign a service agreement, do I need to share my NDIS Plan (along with the funding information)?  

No, you don’t have to share your plan or the funding information. Remember, your plan is yours and you can choose who you share the details of your plan with.

Visit the NDIS ‘Sharing your plan’ page for more information.

While you don’t have to share your information, you do need to make sure you have sufficient funds available for all of the goods and services you agree to purchase.

The Leap in! app is a great tool to help you to keep track of how you are spending your budgets.

The Leap in! app is available in the Apple App Store, on Google Play and for web. If you have any questions about how to use the app to prepare for your NDIS Plan or Pre-plan meeting, contact the Leap in! Crew on 1300 05 78 78.

If I take a support worker on holidays with me, will the NDIS pay for flights, accommodation etc?

The out-of-pocket expenses that would be incurred if you went on a holiday, such as transportation (like car travel, flights or rail), meals, accommodation and sightseeing are not covered by the NDIS.

Can I use a support worker who has an ABN but is not registered with any agency?

The important thing to understand is that how your plan is managed can affect the providers you can use and how you can claim. If you choose plan management or self-management, you can use registered or non-registered providers. Read our previous article for more information on Registered and unregistered providers.

We are here to help.

If you have any questions about how to ensure you get the right services and supports, the Leap in! Crew can help.

Call us on 1300 05 78 78, email connect@leapin.com.au or visit our website for more information.

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